ACTIVITY

Santander maintained its business growth across almost all its markets
  • Gross loans and advances to customers excluding reverse repos rose 4% year-on-year in euros and in constant euros, with eight of the 10 core countries growing, particularly developing markets (+10% overall).
  • Customer funds increased 6% year-on-year both in euros and constant euros, with rises in nine of the 10 core countries. Widespread growth in deposits excluding (excluding repos) and mutual funds.

EUROPE

Gross loans and advances Funds
UK 26% 22%
SPAIN 22% 33%
SCF 11% 4%
PORTUGAL 4% 4%
POLAND 3% 4%
OTHER EUROPE 4% 2%

NORTH AMERICA

Gross loans and advances Funds
USA 11% 8%
MEXICO 4% 4%

SOUTH AMERICA

Gross loans and advances Funds
BRAZIL 8% 12%
CHILE 5% 4%
ARGENTINA 1% 1%
URUGUAY AND ANDEAN REG. 1% 1%

  SANTANDER GLOBAL PLATFORM Funds 1%

% over operating areas. September 2019.

ACTIVITY

Sep'19 vs. Sep'18. % CHANGE IN CONSTANT EUROS

Gross loans and advances to customers excluding reverse repos.

Customer deposits excluding repos + mutual funds.

BALANCE SHEET

MILLION EUROS
% change vs. Sep'18
Sep'19 EUR Constant
EUR
Gross loans and advances to customers* 900,134 4.4 3.9
Customer deposits** 776,668 6.2 5.9
Mutual funds 176,538 7.5 6.5
Customer funds 953,206 6.4 6.0
*Excluding reverse repos.
**Excluding repos.

Customers

The Group’s strategy is driving growth in loyal and digital customers:

  • Santander’s strategy continued to focus on boosting the number of loyal customers. Their number rose again in the third quarter and reached 21 million, 1.8 million more than September 2018 (+10%), with individuals up 10% and companies 5%.
  • The faster pace of digitalisation is producing notable growth in digital customers, whose number increased by 6.1 million (+20%) in the last 12 months to more than 36 million. There was also strong growth in the number of online and mobile phone accesses in the first nine months to 5,742 million (+27% year-on-year) and in monetary and voluntary transactions to 1,634 million (+25%).

Loyal customers
(millions)

Digital customers
(millions)