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Welcome to the new Quarterly Shareholder Report where you can check the most significant information about Santander's share and the Group in the second quarter of 2021.

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Presidenta


“Our team has delivered another very strong quarter, with net operating income increasing by 13%, driven by solid performance across the board in all our regions and businesses, and especially strong growth in the US and UK.

We continue to play a vital role in supporting the economic recovery, and have seen lending and deposit volumes grow again this quarter as we maintain a relentless customer focus.

Our commitment to building a more responsible bank, combined with the bank’s ongoing investment in digital innovation, continues to improve the quality and sustainability of our earnings. Our efficiency improved further, with our cost-to-income ratio now 45.7%, and we also made further progress in increasing customer satisfaction.

In line with our strategy, we continue to deploy capital to high growth, high return businesses and the proposal to acquire the outstanding minorities in our US consumer franchise, and the leading broker Amherst Pierpont is consistent with that approach.

We are on track to outperform our profitability target for the year and continue to target a shareholder remuneration pay-out of 40-50% of underlying profit*.”

Ana Botín, Group Executive Chairman of Banco Santander

* Shareholder remuneration subject to future decisions of the board and, if applicable, the general shareholders’ meeting.

01 | VIDEO CEO

Find out the highlights in the first half of 2021

Growth
Revenues
22,695 mn  (+8%*)
Profitability
Efficiency ratio H1´21
45.7%  (-159 bps)
Strength
CET1 phased-in June 2021
12.11%

*Growth YoY in constant euros.

02 | SHARE ACTIVITY

Santander's share price ended the first half of 2021 at EUR 3.220 per share

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START
EUR 2.538
31/12/2020

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MAXIMUM
EUR 3.509
03/06/2021

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MINIMUM
EUR 2.375
28/01/2021

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END
EUR 3.220
30/06/2021

Key factors shaping share price performance

The global economy is experiencing a strong recovery as progress with vaccinations led to the reopening of economic activities as well as mobility.

The second quarter was marked by upward revisions to economic forecasts, as well as increasing inflation, which raised expectations of interest rate hikes and concerns about an earlier than expected reduction in Federal Reserve (Fed) stimulus. However, the Fed reaffirmed its determination to give time for the labour market to recover and not rush to raise interest rates too quickly due to inflation fears, despite the fact that some members are already starting to talk about tapering. Meanwhile, the European Central Bank has said that it will maintain its current rate of purchases as part of the emergency purchase programme PEPP until the covid-19 crisis is over.

European and US banks benefited from the possibility that the ECB would lift the dividend payout restriction soon, thanks to the solid recovery of the eurozone, the good results of the US banks stress tests, with capital levels "well above" the regulatory minimum, and S&P's upward revision of a significant part of European banks' outlooks.

The main global equity markets ended the first half of the year with significant gains despite the cuts in recent days due to uncertainty over the increase in covid-19 cases. Thus, the banking sector recorded an overall better performance, the DJ Stoxx Banks rose 23.8% while the MSCI World Banks rose 19.5%, compared to the Ibex 35 9.3% increase and the DJ Stoxx 50 13.0% growth. Santander also recorded a better performance and a rise of 26.9%.

The Santander share ended the first half of the year up by

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26.9%

MSCI WORLD BANKS: +19,5% - IBEX: +9,3% - DJ STOXX 50: +13,0% - MSCI WORLD BANKS: +19,5% - DJ STOXX BANKS: +23,8% - IBEX: +9,3% - DJ STOXX 50: +13,0% - BANCO SANTANDER: +26,9% - MSCI WORLD BANKS: +19,5% - DJ STOXX BANKS: +23,8% - IBEX: +9,3% - DJ STOXX 50: +13,0% - BANCO SANTANDER: +26,9% - MSCI WORLD BANKS: +19,5% - DJ STOXX BANKS: +23,8% - IBEX: +9,3% - DJ STOXX 50: +13,0% - MSCI WORLD BANKS: +19,5% - IBEX: +9,3% -DJ STOXX 50: +13,0% - BANCO SANTANDER: +26,9% - MSCI WORLD BANKS: +19,5% - DJ STOXX BANKS: +23,8% - IBEX: +9,3% -DJ STOXX 50: +13,0% - BANCO SANTANDER: +26,9% -

Share price comparison

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of analysts recommend buying or holding SAN shares

56%
Buy

31%
Hold

13%
Sell

EUR 3.59

average target price
of analysts for
SAN shares

Source Bloomberg at 30/06/2021.

03 | SHAREHOLDER BASE

04 | SHAREHOLDER REMUNERATION

Cash dividend:

EUR 2.75

cents/share

The cash dividend of EUR 0.0275 per share against 2020 results was paid in May, the maximum allowed in accordance with the limits set by the European Central Bank recommendation of 15 December 2020.

This dividend was paid under the resolution for the distribution of share premium approved at the Bank’s general shareholders meeting on 27 October 2020.

05 | BUSINESS MODEL

Our business model is based on three pillars

Local scale and leadership. Worldwide reach through our global businesses.

>150 mn
total customers in Europe and the Americas

TOP 31
in 10 of our markets

1. Market share in lending as of March 2021 including only privately-owned banks. UK benchmark refers to the mortgage market. DCB refers to auto in Europe.

Unique personal banking relationships strengthen customer loyalty.

Top 3
in customer satisfaction
(NPS)2 in 7 markets

Loyal customers

millions

grafico1

Digital customers

millions

grafico2

2. NPS – Customer Satisfaction internal benchmark of active customers’ experience and satisfaction audited by Stiga / Deloitte.

Our geographic and business diversification makes us more resilient under adverse circumstances.

Geographic diversification3

balanced between mature and emerging markets.

Europe

27%

North America

31%

South America

31%

Digital Consumer Bank

11%

3. H1'21 underlying attributable profit by region. Operating areas excluding Corporate Centre.

Business diversification

between customer segments.

Individuals

SMEs

Mid-market companies

Large corporates

06 | RESULTS

Underlying attributable profit H1'21

EUR 4,205 mn

In the second quarter of 2021, we once again demonstrated the strength of our model. We delivered strong results in an environment marked by the recovery of activity in all regions, following the progress in the vaccination process.

 

The Group’s underlying attributable profit in the first half of 2021 was EUR 4,205 million, 2.5 times higher than H1'20 (in constant euros), underpinned by the positive performance across regions, Digital Consumer Bank and the global businesses. This figure was the highest first half underlying attributable profit recorded since 2010:

In addition, considering the restructuring charge of EUR 530 million recorded in the first quarter, attributable profit in H1 was EUR 3,675 million, vs -EUR 10,798 million in the same period of 2020, mainly due to the recording of an adjustment to the valuation of goodwill in some units and deferred tax assets.

Quarterly performance of underlying attributable profit to the Group*

EUR million
    Constant euros

*Excluding net capital gains and provisions.

Underlying attributable profit distribution by business areas*

Well balanced Group profit. H1'21

(*) As a % of operating areas. Excluding the Corporate Centre.

% change / H1'20
EUR million H1'21 EUR Constant EUR
Net interest income 16,196 0.0 7.6
Total income 22,695 0.8 8.4
Net operating income 12,318 3.8 13.4
Underlying profit before tax* 7,628 98.6 122.9
Underlying attributable profit to the Group* 4,205 120.4 152.8
Attributable profit to the Group 3,675
*Excluding net capital gains and provisions.

07 | ACTIVITY

The Group continued to boost the relationship with customers and increase digital activity:

  • Digital adoption continued to accelerate: in H1'21, 52% of sales were made through digital channels (44% in H1'20) and the number of digital customers amounted to more than 45 million (+14% year-on-year).
  • Loyal customers rose by over 2 million since June 2020, totalling 24 million, and represented 33% of total active customers.

Loyal customers

millions

grafico1

Digital customers

millions

grafico2

Digital sales

% of total sales

grafico3

Business volumes increased in Q2'21 despite still being affected by the pandemic and high liquidity in the markets.

In this environment, and excluding the exchange rate impact:

  • Loans rose nearly EUR 11 billion (+1%) in the quarter and 2% year-on-year, with growth in individuals and large corporates.
  • Customer funds were up EUR 21.3 billion, +2% in the quarter and +7% year-on-year, due to the higher propensity to save of individuals and corporates. Of note were demand deposits, which account for 66% of customer funds, and mutual funds (+18%).

Loans
to customers

Customer
funds

Europe

60%

66%

North America

14%

13%

South America

14%

16%

Digital Consumer Bank

12%

5%

% operating areas. June 2021

% change/ H1'20
EUR million H1'21 EUR Constant EUR
Gross loans and advances to customers* 939,559 3.4 1.7
Customer deposits** 854,577 6.0 4.4
Mutual funds 182,491 20.0 18.2
Customer funds 1,037,068 8.2 6.6
*Excluding reverse repos.
**Excluding repos.

08 | AREAS

Business and profit growth leveraging our geographic diversification

H1'21 vs H1'20 Digital customers
(mm)
Customer loans
(EUR bn)
Customer deposits
(EUR bn)
Net operating income
(EUR mn)
Underlying att. profit
(EUR mn)
Underlying RoTE
 
Europe 15.7
+6%
562
+1%
579
+3%
3,947
+37%
1,426
+172%
7%
+4.5pp
North America 6.3
+10%
126
0%1
105
+5%1
3,145
+2%
1,628
+178%
15%2
+8.8pp
South America 22.7
+20%
130
+10%
116
+12%
4,793
+11%
1,645
+41%
20%
+3.9pp
Digital Consumer Bank 0.7
+28%
116
0%
54
+9%
1,392
+2%
569
+11%
12%
+1.5pp

Note: YoY changes in constant euros. Loans and advances to customers excluding reverse repos. Customer deposits excluding repos.
(1) Excluding Puerto Rico and Bluestem disposal impact. Otherwise, loans -3% and deposits +1%.
(2) RoTE adjusted for excess capital in the US: 23%.

09 | ESG

Supporting the green transition of our clients and building a more inclusive society, whilst we remain committed to our climate change goals

Ambition to be Net Zero by 2050
Founding Member of the Net-Zero Banking Alliance

We have set an specific target to strive to reduce emission intensity on power generation portfolio by 20301

Santander Green Bond Issuances

EUR 1 bn in H1’21
Santander has issued to date: 3 Green bonds (EUR 3 bn)

Green finance mobilized

EUR 8 bn in H1’21;
EUR 42 bn since 2019
2025 goal: EUR 120 bn

Renewable project finance – H1’21 Global League tables position

#1 by deals
Top 3 by volume

In Bloomberg Clean Energy & Dealogic Wind, Renewables Fuel

Dealogic - Regional Renewable Energy MLA Rankings – H1’21.
Bloomberg NEF Clean Energy - Asset finance - lead arrangers – H1’21.
(1) Going from 0.23 tCO2/MWh to 0.11 tCO2/MWh.

Santander finance for all: providing access, microfinance and financial education
Financially
empowering
people

1.1 mn in H1’21;
6.0 mn since 2019
2025 goal: 10 mn

Microcredit

EUR 261 mn H1’21;
EUR 1.2 bn since 2019

An independent and diverse Group Board

> 60% Independent directors

40% Women

ESG metrics are part of our executive compensation bonus scorecard1

Including our public target on women in senior positions

(1) Also including contribution to the climate project, development of green finance and contribution to financially empowering people.